10 Best AI Chatbot Softwares for 2021 [Key Features]

AI chatbots use machine learning (ML) to converse with people which was developed in the 1960s by Joseph Weizenbaum. Artificial intelligence or AI chatbots engage with people on an empathic and personable level.

Best AI Chatbot Platforms to Boost Conversions

AI chatbots can understand the context and meaning of the words and it can ask questions to create intent and can help resolve customer problems. It is a program within a website or application that simulates human conversation using natural language processing.

There are many AI chatbots used in the industries. Here are a few lists of the best AI chatbots that you need to know.

1. HubSpot Chatbots Builder

AI Chatbot

It has powerful and easy chat builder software that allows the automation and scale of live chat conversations. HubSpot helps you to support customers, scheduling meetings, and scale your conversion. HubSpot chatbots builder allows you to customize according to your company’s needs since it has 200+ integrations.

Key features of HubSpot chatbots builder

  • You can create and customize bots yourself without writing any programs.
  • HubSpot chatbots builder is one the best AI Chatbots that offers unlimited personalized conversations at scale.
  • HubSpot chatbots allow you to add the contact record and manage your lead.
  • It generates a scheduling link that you can share with prospects and also it offers email tracking to know your leads.

2. Manychat Chatbot

Manychat helps small businesses grow by simplifying their marketing stuff like acquiring leads or launching campaigns. It is a bot platform on Facebook messenger for e-commerce.

Key features of Manychat

  • With Manychat you can develop a relationship with customers via interactive and tailored content.
  • In Manychat you can schedule appointments, capture contact details, sell products, and also can build relationships through messenger.
  • It connects too many tools such as MailChimp, Zapier HubSpot, and Shopify, etc.
  • You can build your bot in less time with a drag and drop interface.

3. REVE Chat

AI Chatbot

It enables you to connect your customers using video, bots, live chat, and more. REVE chat is one of the best AI chatbots that help you to deliver instant support for your customer on messaging apps like Facebook, Telegram, and other messengers.

Key features of REVE chat

  • REVE Chat offers real-time customer service to your customer and visitors.
  • REVE chat AI chatbots can be used to drive sales conversations with ease and you can also get real-time customer feedback.
  • It provides a personalized live experience to your customers.

4. AtSpoke Chatbot Platform

atSpoke is the internal ticketing system that has built-in artificial intelligence that allows internal teams to enjoy 5x faster resolutions by frequently answering 40% of requests automatically. atSpoke AI chatbots respond to a range of employee questions by surfacing knowledge base content.

Key features of atSpoke

  • Workflow configuration
  • Analytics/Reporting
  • Automated Routing
  • Escalation/Alerts
  • Multi-channel (email, SMS, chat)
  • Knowledge base management

5. Botsify

For creating a smart chatbot for use in education settings or corporate Botsify is one of the best AI chatbots. Botsify helps you to enhance sales and reduce customer support costs. It is a great tool for the layman to design advanced AI chatbots.

Key features of Botsify

  • It has the ability to build a base for Facebook messenger to send a message anywhere at any time.
  • The platform offers conversation forms to collect information from your users using chatbots conversations.
  • This AI chatbt makes conversation flawless between users and customer support agents.
  • Botsify tool has a tree view which gives a smart way to showcase your story.

6. Bold360 AI Chatbot

AI Chatbot

It is one of the best AI chatbots that empowers businesses to delivers better customer outcomes. Bold360 offers groundbreaking intelligence to customer interaction and putting their insights to work in real-time across every channel.

Key features of bold360

  • Bold360 tool supports customer-facing employees, to their problems effectively and quickly.
  • Bold360 offers personalized customer service for the better experience of customers and agents.
  • It proactively supports customers across channels to help them search for what they need and connect them to agents.

7. Ada

It is the AI-powered chatbots that feature a drag and drop builder. These AI-powered customer service chatbots make it easy for your team to solve customer inquiries quickly. It can also integrate with most messaging channels and customer service software.

Key features of ada

  • Ada is one of the best AI chatbots which provides on-demand and multichannel engagement for customers. 
  • You can customize every conversation with content tailored to their interests, intent, and information.
  • Ada tool strengthens your customer experience with real-time insights into key topic themes, customer inquiries, trends in volume, etc.

8. Vergic Chatbot Platform

It can serve as your business’s first line of customer support and can handle transactional chats.

Similar read: 10 Best AI Chatbot Platforms 2020

Vergic chatbots are like hybrid chatbots that can enhance your employee’s productivity. It allows you to engage with customers via AI/BOT-supported voice, messaging, and collaboration tools.

Key features of Vergic

  • Vergic has automated workflows, dialogues and its tool offers AI/BOT integration that acts as virtual agents.
  • With a vergic plugin, you can enhance the agent’s productivity.
  • You can communicate with customers via Skype, Slack by using webchat and messaging.

9. IBM Watson Assistant

AI Chatbot

Watson Assistant is one of the most advanced AI-powered chatbots that was developed by one of the leaders in the AI space. Watson assistant allows you to build conversational interfaces into any channel, device, or cloud. You do not need any coding experience to develop it because chatbots also come with a visual dialogue editor.

Key features of Watson assistant

  • Watson assistant offers session management for the personalized experience.
  • It integrates directly with Facebook messenger or slack and its tool automatically directs the optimal path for solving any issues.
  • Without any support from a developer, the Watson assistant tool can escalate the conversation to a human agent in the service desk tool.

10. Landbot

Landbot allows you to handle and automates conversations on the main messaging channels.

It is an artificial intelligence chatbots tool that supports you to convert leads, capture data, and personalize client journeys in real-time. It is also one of the best artificial intelligence chatbots that are widely used by many peoples.

Key features of Landbot

  • Landbot offers tools to create frictionless, engaging, and overall memorable customer experiences.
  • Landbot helps you to design, analyze and deploy your conversational strategies from the same place.
  • With Landbot you can design your full messaging-based user journey and the engagement leads to better conversation.
  • With Landbot you can design automate conversations for the web, WhatsApp, Facebook messenger and integrate them with the tools you already use.

Wrapping up

Some other artificial intelligence chatbots are pandorabot, Hyro, Xenioo, Flow XO, Amplify.ai, Imperson, and still more. All these chatbots increase user’s response rates by being available 24/7 on your website. It saves your time, money and gives better customer satisfaction.

Genelia Timothi
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