In today’s tech-savvy world where artificial intelligence has made every aspect of our life easy, chatbot applications are on the rise. These applications are mainly used to streamline communication between users and service providers.
This has paved a path for the development companies to enter the service provider arena. Read on our list of best chatbot platform to be used in 2020.
What is a Chatbot Platform?
Chatbots development companies are readily available for enterprises across a myriad of platforms. They mainly focus on easy customer interaction and seamless internal task/information exchange.
There are subsequent real-time chat platforms available in the market today. Some are good for individual chats and others are more suited as an enterprise communications platform.
“Enterprise chat” typically refers to internal or team collaboration and “live chat” apps are used to interact with customers. The search to find the right and best chatbot platform for your business should start based on the following five factors.
Key Elements of an AI Chatbot
1. AI Models and Use cases
Look for companies that have pre-built AI models and AI consulting solutions that are field-tested. That will help make sure that your chatbots are highly accurate and optimized. In other words, you have to identify the right best open-source chatbot platform and engage with the right platform providers with experience and domain knowledge.
Before selecting a chat solution ask these questions:
What are you chatting about?
Who are you chatting with?
A lot of bot-building platforms provide various features and demand a hefty price. But you have to access and identify what will work for you. The right chatbot platform will facilitate speed, augment scalability, and will be flexible enough to complete customer/ employee demand.
2. Omni-Channel and Multilingual
Try to follow a “Build once and deploy anywhere anytime” policy. You need to make sure that you can connect with users wherever they are, via chatbots.
You should look for chatbot development companies that can deploy bots anywhere e.g. website, mobile apps, Facebook messenger, SMS, etc. But keep in mind to personalize it according to the platform. Good chatbots have the ability to interact with even corporate tools like Slack, Skype, etc.
Training the chatbot to interact in multiple languages is yet another important consideration. The scalability of your bot will depend on whether you’ve incorporated Natural Language Processing (NLP) training.
A chatbot with NPL and speech support provides accurate interactions using text and/or speech mediums. It helps the bot to better understand user intent and reply with relevant content after proper assessment.
3. Full-Stack Solution
Chatbots basically act as a communication hub capable of to and fro communication with your end-users. Your platform should be able to integrate with other software solutions to receive updates and modify functions directly from a chat conversation.
For internal communications, a chatbot should automatically create, consume, and display updates from any major app, upload, download, or even edit documents, etc. If you face any issue then you will need a team to support and hosting solutions.
The most compelling feature to look for is how you can make all the actions pre-programmed. The bot should be able to respond to what you type, and certain keywords or word patterns trigger key functions.
Bots are basically fake persons / sophisticated assistants that create tasks, extract data from other sources to assist with workflows.
Your chatbot should not just perform certain tasks like answering sales inquiries from customers. It should be able to hold the fort if the need arises. A security-light solution is generally fine if you are okay with somebody impersonating you.
In order to survive in this throat-cut tech world, you need to increase your system security against hackers and other threats. Features like private messages being cordoned off from the public ones, or going off the record for privacy, might come in handy when dealing with sensitive customer info like bank account details, etc.
For enterprise free chatbot platforms, the security feature with end to end encryption safeguards company data e.g. You need firewalls and secure HTTPS protocols to safeguard confidential data chats between the product strategy or dev-ops team.
5. Machine Learning
The company should use machine learning algorithms to train chatbots for smarter replied within a given time frame. For example, a chat with sales staff would lead you to a very different chat solution than a chat with your system engineer.
For sales, the conversations will work on relationship management, which will help you to tie the conversation directly with conversion metrics. For the latter, it will mostly be about tech analogies with a focus on system solutions like easy file transfer, etc.
You should have a clear idea about what your use case will be. Along with it segregate the target audience for which you will use the chat platform. It will help you narrow down your choices.
All this will be of no use if you can’t analyze or track conversations, chatbot efficiency, response time, any error or bug. The analytics will help measure the success of your bot. The metrics are customer satisfaction, reuse rates, and speech analytics feedback.
The best chatbot platform should be connected to a database that can help analyze conversations. When voice data from one or more phone calls are evaluated in order to gain insights on customer behavior we call it conversation analytics.
This recorded and sometimes transcribed data can help marketers understand their target audiences and increasing customer acquisition and retention.
Hope these points helped you narrow down your search for your chatbot development service. As mentioned above there are several bot-building platforms. But In the end, it’s all about what you need and the features that will actually facilitate better bottom lines.
Using chatbots for serving customers better is now a norm that most startups and budding businesses are looking at. Below listed 10 Best Chatbot Building Platforms seem to be the finest combination of artificial intelligence and their ability to converse in natural language.
Even tech experts are of the thought that 2019 would be the year of chatbots. If what they assume is true to an extent, we would be in touch with some of the most human-like advanced chatbots in 2019. We already have met two giant chatbots- Microsoft’s ‘Tay’ and Facebook’s unnamed chatbot that soon can be a reality.
10 Best Chatbot Platforms
And, the best part is that you needn’t allocate a hefty budget to develop a chatbot. Even if you have basic coding skills (yeah, basic), there are many platforms available that can help you in developing one. We are listing here the best chatbot platform for your reference:
1. Microsoft’s ‘Bot Platform’:
As the name implies Microsoft’s best chatbot builder is the most used platform used by developers to build, test, and publish their own bots, using frameworks like Express and Restify. To recall, Microsoft announced Bot builder in March for Node.js, a framework for building bots. The ai chatbot platforms offer both freeform interactions and more guided ones where users can explicitly see the possibilities.
Next, best chatbot creator on our list is Rebot.me. It’s a simple to use bot creation service which lets you create, teach, test, and then deploy chatbots to your website. It doesn’t require any coding skills though. It lets you set up and customize your chatbot to answer a set of predefined questions.
The Imperson chatbot was created for developing, deploying, and managing chatbots via Facebook Messenger, Skype, Kik, Slack, Twitter, Amazon Echo, and SMS. Imperson was specialized in creating the innovative best chatbot platforms and was the same firm that launched Miss Piggy and Doc Brown chatbots for Facebook Messenger.
Pandorabots is the next chatbot platform in our list of top 10 chatbot-building platforms. It’s an online chatbot creating service that helps websites and developers build, host, and deploy chatbots.
Similar read: 10 Best AI Chatbot Softwares for 2021
The online service has almost over 225,000 registered developers who built together nearly 300,000 chatbots so far. The service uses AIML [Artificial Intelligence Markup Language] which is an open standard for writing chatbots.
ChatScript, one of the known best chatbot builder platforms, is an open-source chatbot framework used for building and deploying chatbots. It was launched back in 2011 and is known as a next-generation chatbot engine. ChatScript best chatbot platform awarded Loebner Prize for being the most human-like example of artificial intelligence four times.
6. POP: Chatbot Builder for Pro Marketers
POP’s best open-source chatbot platform enables developers to create and launch a Facebook Messenger bot in a few easy steps. Its subscription starts at $29 per month. The service boasts of its impressive client list that includes Armada Music Groups, Armin van Buuren, BMG, and others.
7. Facebook’s ‘Bots for Messenger’
Facebook launched its free chatbot platform at its F8 developer conference in April. Called ‘Bots for Messenger’, it was a tool that allows developers and businesses to build chatbots for its Messenger platform. Using this chatbot building platform, developers build bots and submit them to Facebook for review.
If Facebook approves the bot, it gets onto Messenger. The key capabilities of the platform are its send/receive API, generic message templates and the ability to customize the welcome screen for users.
If you are not a coding geek, ChatFuel chatbot will help you to create a chatbot for you. Top-notch enterprises like MTV, TechCrunch, BuzzFeed, British Airways, and Adidas are said to have used the ChatFuel platform for developing their chatbots. The interface of the best bot platform is user-friendly and quite easy to use.
Engati ai chatbot platform claims that it can enable developers to develop, build, manage, integrate, train, analyze and publish a platform in a few minutes. The company’s chatbots are currently serving at major messaging platforms like Messenger, Kik, Telegram, Line, Viber, Skype, Slack, and Webchat.
10. Chatty People
Chatty People is the unique best chatbot creator among all free chatbot building platforms here offers support for Stripe and PayPal integration and is also compatible with eCommerce services such as OpenCard and Magento. Not only it helps you build, deploy, and set up your chatbot, but also offers in-depth analytics of your bot’s performance.
Best Chatbot Platform: Conclusion
That’s all with the list of top Best chatbot Builders and Platforms to choose in 2019. If you think that the list is missing a few popular Platforms, do tell us in the comment box. Thank you for stopping by.