Virtual Number: 6 Reasons Your Business Needs It
Having the power of the internet in your hands is one of the greatest gifts people enjoy today. And not just people but businesses too. Is your enterprise making the most out of this gift?
If you’ve had people call you on Skype or even Facebook Messenger, you know how convenient it is that your computer and phone are receiving the call. Your business needs that and more. That’s why companies like Telnum are ready to help with making everything even easier for you through virtual numbers.
What’s a virtual number anyway?
If you’re like most people, you’re used to sourcing whatever number we use from phone companies. But that’s a thing of the past. That’s not the only way anymore.
Why does your business need it?
It offers a far wider range of conveniences than your regular phone number cannot offer. This includes:
1. Lower costs
Because you don’t have to be in any specific location to get it, you won’t have to spend on setting up a physical address in every location where you get customers.
Plus, despite being the older type of technology, landline and mobile numbers from your usual providers are still relatively expensive. This is why your virtual number can help you cut costs while also improving quality and convenience.
But what entrepreneurs love about it the most is you don’t pay for every extra feature you add which is especially great for newly-found enterprises as well as freelancers.
2. Privacy without having another phone
You don’t have to use your personal number to make and receive business calls. Just imagine having to deal with pitches and applications even off business hours!
Instead, you retain your privacy without getting a separate business phone. This allows the convenience of having one without ever exposing yourself to unwanted contact through your personal number.
3. Enhanced Reachability
Unlike your regular number, this isn’t tied to one device. This means that it’s connected to you wherever you go, letting you keep in touch with what’s going on no matter where you are.
You can have it connected to both your personal and work gadgets. That way, you never forget it like how you can accidentally leave your keys and wallet behind.
4. Having a virtual location
For anyone you call, they won’t know the difference. As far as they’re concerned, you’re calling from an office in their area instead of where you actually are.
If you have agents all around the world, this can also be a great solution to create the illusion that your workers are from the same country you’re operating in.
5. Call monitoring and restrictions
If you’re worried about the bills racking up because your agents are making personal calls on their virtual numbers, this lets you access the calls made.
At the same time, you can also prevent certain types of calls so they don’t accidentally make one. For example, agents assigned a US number can only make calls in the United States. That way, your bills will be fairly predictable every month.
From automated attendants to call redirecting, you can have it all. And again, this saves money on your part. Automated attendants let you respond to basic customer queries without an actual agent on the line, so your agents can focus on customers with more complicated requests or issues.
Meanwhile, with call redirecting, the caller can take an active role in determining in which category their issue falls under. So instead of transferring the caller from one department to another, they can go straight to the people who can provide the best assistance.
Getting one is as easy as 1-2-3!
Providers are always making it easier for you to get one. It’s almost as easy as buying something off the internet! Here’s how you can get your first business virtual number:
1. Buy the numbers you want
You have a choice of area codes, and you can get just one if you’re just looking to test the waters. But if you think you need more, the process is just as easy!
2. Add users
This is where you assign the numbers to the people on your team. Should your team expand, you can just repeat steps 1 and 2.
3. Use the numbers
Once you have users for those numbers, all you have to do is receive and make calls and text messages. That’s it!
You can enjoy additional features depending on your subscription to make each call more valuable to your business.
Location and borders are becoming more and more meaningless thanks to virtual numbers. Will you let your competitors get ahead? With this on your side, do more and be everywhere.
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